Choose the item above to start resolving a return. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. See our seller protection policy to find out how to qualify to give a partial refund. Keep in mind that some returns can remain open for up to 35 business days. document.write ("?zoneid=2"); As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. if (!document.MAX_used) document.MAX_used = ','; You don't accept returns in your policy and the buyer changed their mind about a purchase. The item was shipped and confirmed as delivered. Some returns may remain open for up to 35 business days. My seller rating on eBay is 100% and I have had an account on eBay since 2009. It is possible that they hit the wrong button and did not mean to refund you immediately - but if they do contact you and tell you something like that then just ask them to send you a return shipping label. ,