Extra Savings), Direct Ship Artwork, Fresh Dcor, One-of-a-Kinds, and Wallpaper are sold "as-is" and cannot be returned, or exchanged. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. Never got it. I called to check on the order since we are entering the second week of April. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). The deliveries went smoothly and my purchases arrived quickly. Consumers have high standards for customer service, and complaints often occur when those expectations aren't met. May all benefit! Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! They took longer than expected. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. Daniel Mar has a great eye for color and space. Do I have to make a monthly payment on financing plans? the perfect rug and dining chairs as floor samples. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp I would not recommend this place. I mailed both boxes back to Ahaus the same day. The customer service has been extremely poor, had I not called no one would have followed up. This order arrived yesterday, 7/18/14. Find out how we combat fake reviews. Arhaus Furniture | Better Business Bureau Profile They don't call or email back. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. I am very picky and a bit difficultshe was patient, professional with great taste.I ordered a sofa and fabric for my home which she help me choose and simply love everything. I'd give this place zero stars if I could. Excited for the sectional and living room pieces! He was right! No follow through yet again. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Laurie. The delivery man actually realized it was there. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I ordered Thanksgiving dishes first week in September. About. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. The sales staff is very helpful and non-judgmental (snobby). They said "we rarely get delays." I love my new couch and the great customer service that accompanied it. nancy. When it comes to your own comfort, your own body is the only North Star. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. It's an amazing piece and like no other. BEAUTIFUL FURNITURE STORE ! I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. How can I check on the status of my order? We have purchased gorgeous coffee table after seeing it on floor. The rest showed up November 28, 5 days after Thanksgiving and after my company was gone. Jerry B. said: Montgomery Mall is the premier place to see jailbait. I'm thrilled Arhaus has come to San Diego!! Love my Pearson Gallery bedroom set. Comenity Reviews. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Yes. This stuff happens! Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! I do wish returns would be a little less costly. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. I was only refunded for one of the two boxes. Cannot be returned. We furnished our dinning room, formal living room and family room furniture at Arhaus. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. My wife and I discovered Arhaus long before we had a house to put any furniture. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. STAY AWAY. I also got covers for when it snows here in Colorado. Our experience at Arhaus was nothing short of excellent from start to finish. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. Arhaus is a lovely store in Plano/ Frisco Texas area. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. "We Are Very Disappointed with Arhaus quality and customer service. The salesperson said she had reserved them for me. My chairs also came in less than 1 week in perfect condition! They have moved my delivery date multiple times and can not commit to anything. Worst customer service Ive encountered. The follow up service is just as slow. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. After finalizing the design the order went in. I was hesitant since it was a floor sample. I had to post a review for Arhaus in University Towne Center, La Jolla. Arhaus Reviews | Read Customer Service Reviews of arhaus.com - Trustpilot They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. She was amazing. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. The new Arhaus store in Colorado Springs is horrible. I am so thrilled with the guidance I received from Them. Returns and Exchanges | Arhaus We are talking about approx 1k on an order of over 20k. I purchased a garden stool in October of 2022 that was delivered in November. Known for their sleek online experience and modern styles, they also have 71 locations across the US. I can't say enough about the beautiful furniture and great customer service at Arhaus. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. We purchased a Taylor couch set with love seat, chair and three person/long couch. re: order number 225510 He went above and beyond to make sure my husband and I were satisfied. We love Arhaus UTC. Visit your local store today to schedule your complimentary design consultation! The customer service of the entire company is appalling. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Half showed up within a week. They just ignore the questions. Are the prices the same in stores and online? It came out absolutely beautiful. and it was a wrong size, of course. The furniture itself has held up well with 5 kiddos, however the cushions have not. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. Furniture shopping is an oftentimes tedious and mundane task. I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. A review of our Arhaus sectional - Thrifty Decor Chick Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? If not only for the fact that I love love the Arhaus style, I would definitely go somewhere else to get my furniture and accessories, where customers who pay $$$$ are treated way better! Can I request delivery on a Saturday or Sunday? A 10% restocking fee will be applied. After visiting nearly every furniture store in San Diego we stopped by Arhaus. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. . We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. They assist you in every part of the process. Cannot be returned. So far non of it has fixed our issue. I requested new back cushion, fabric only, and was told No. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area.
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