Art Deco-style rooms and suites are elegant and comfortable, with great beds, large flat-screen TVs, and minibars. There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. No room service. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. maytef245, Thank you for taking the time to let us know about your experience while staying with us. The room was the typical tiny NYC size. Brand JW Marriott Built 1931 Renovated 2017 Total meeting space 17,544 sq. 5th Avenue and all the great shops are also walking distance, along with some of the great restaurants such as Sara Beths and Serendipity 3. Sincerely, JW Marriott Team, Rooms May Be Refreshed But Service is Still Terrible. Arrived and checked in and was sent to a room that had someone else staying in it - awkward. Directly opposite the hotel is Central Park,. The classic New York luxury of the JW Marriott Essex House evokes a more glamorous time, when men wore hats and women wore gloves. Does JW Marriott Essex House New York offer any business services? Boasting sweeping Central Park views, this lavish two-bedroom suite offers all the comforts of a residential Manhattan apartment. I have shared your experience with our team. Saturdays at 7am - Learn about the history, culture and architecture of Central Park as the guides from City Running Tours lead Essex House guests through an invigorating run. JW Marriott Essex House New York. Dinner. No in/out privileges. All rooms are outfitted with plush king beds that have pillow-top mattresses and duvets, and most units have enough space for a crib or a chaise lounge. JW Marriott Essex House New York boasts elegant rooms with a flat-screen TV with cable and a minibar. No room service. I just booked a standard room for my husband and I, but was pleased to check the app the day before my trip and discover that I had apparently been upgraded to a Central Park View room. This July was horrendous. In New York, the average nightly rate for 5 stars hotels is $1,131. In Room Entertainment - 46-inch LCD TV, premium channels, and iPod dock. If you buy something through our links, Oyster may earn an affiliate commission. laura burton, Guest Services / Front Office at JW Marriott Essex House New York, responded to this review. Nearby attractions include Big Apple Jazz Tours (0.06 miles), Jazz at Lincoln Center (0.3 miles), and Carnegie Hall (0.1 miles). It features spa services, a 24-hour fitness center and rooms with custom designed furniture. Please see our partners for more details. Will definitely return for another stay at JW Marriott Essex House! JW Marriott Essex House New York , +1 212-247-0300 4.2 2281 Reviews View rates Overview Photos Rooms Dining Fitness Spa Local Area Map Meetings Weddings Offers View photos New York's Thanksgiving Day Parade From Jamilla at check-in, to Ramon, to Omar at the restaurant, to guys at the bell desk everyone treated us like we were guests of honor there. Guests can visit the spa to indulge in deep-tissue massages, body wraps, or facials, and American cuisine is served at SOUTHGATE Bar . This response is the subjective opinion of the management representative and not of TripAdvisor LLC. At this point, Marriott and Essex House have no excuse for this whatsoever other than sheer incompetence or willingness to defraud their customers. Thank you very much to Laura Burton ( Resident Manager) of JW Essex House in Central Park New York City and Madeline Vargas, Executive Assistant it was an amazing stay at our beautiful suite . M Vargas, Other at JW Marriott Essex House New York, responded to this review, Lock in the lowest price from these sites. JW Marriott Essex House New York 160 Central Park S, New York, NY 4.3 Excellent 1000 reviews Verified reviews 5 - Excellent 540 4 - Good 288 3 - Okay 112 2 - Poor 43 1 - Terrible 17 4.4/5 Cleanliness 4.4/5 Staff & service 4.4/5 Amenities 4.2/5 Property conditions & facilities 4.2/5 Eco-friendliness Write a review 5/5 Excellent Carmen Standard amenities are decent but not outstanding for the price; they include large flat-screen TVs with premium cable channels, air-conditioning, robes, slippers, iPod docks, and minibars. Contact accommodation for availability. Our problem was just a total lack of personnel or any interest in making our stay even minimally acceptable. The hotel also offers Internet TV with high-speed access to Netflix, HuluPlus, YouTube and Pandora. Unlock your stay with the Marriott Bonvoy App, 6:30 AM-11:00 AM, 12:00 PM-3:00 PM, 5:00 PM-10:30 PM, 6:30 AM-11:30 AM, 12:00 PM-3:00 PM, 5:00 PM-10:30 PM. The JW Marriott Essex House features a total of 17,544 square feet of meeting space across 14 different meeting rooms. laura.burton@marriott.com. The heavily touristed crosstown street it sits on, Central Park South, is a mix of high-rise hotels and high-end apartment buildings. Nothing I can do. There was a marble bath but the grout was missing between some of the marble on the floor. Find rooms from $37 to $7,502 at JW Marriott Essex House New York. JW Marriott Essex House New York offers a collection of luxury hotel suites with exquisite Art Deco design, unique furniture and terraces of views of Central Park and Manhattan. & (Who are we kidding? I have been platinum with Marriott for about 10 years now & travel a lot both for work and leisure. There was no staff for the front desk, with one person and 30 people trying to check in. If you're a regular Marriott property during the pandemic and charging $125/nt, then I really don't expect anything more than a clean room. Sheryl Crowhas been photographed walking out of the golden doors, andAngelina Jolieis rumored to own a penthouse here. For the planner, the appeal of our elegant setting, over 17,000 square feet of event space, state-of-the-art AV, catering services and versatile layouts, is immeasurable. I am so sorry to hear about your stay. Show More Select Room 4.3 / 5 Languages spoken by staff: As the heart of Midtown Manhattan, our penthouse-style suites and its Central Park and city views will take your breath away. The spa is excellent, and the on-site Southgate Bar & Restaurant is popular among visitors and locals alike. 160 Central Park S, New York, NY, 10019, United States The hotel architecture and art deco decor preserves the building's rich history with curated art, delicate flourishes, geometric carpet patterns, silver leaf wall coverings, crystal lamps and chandeliers found throughout the hotel which all reflect the glamour of the fashionable art deco era. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. For business travel they have everything you need: good lighting, good outlets, good place to work.I was fortunate to stay in a higher floor, which I would recommend because the lower floors can be noisy. Breakfast While there are location options for all types of visitors, those looking to stay near Central Park might want to check out these hotels, all of which have rooms, Photo by Rennett Stowe via Flickr The Spring Equinox is just around the corner. At this point I have no idea if they will even redeem my free night certificate before it expires--that's their problem, not mine. However, only suites have coffeemakers (free coffee is available in the lobby), and both internet access and safes are an extra charge. The bedroom in my opinion was the best part of the suite. Unlock Member Rates! Top room amenities include air conditioning, a flat screen TV, and a desk. Please feel free to reach out to me directly as well. We had vowed after our prior less than stellar experience that we wouldn't come back, but they had the best rate in the area, so I gave them another try. more. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. In a city that never sleeps, the perfect event awaits for you to discover. Stay at this 4.5-star luxury hotel in New York. The restaurant was open limited hours with limited food. Settle into a seat near a cozy fireplace and take in the view of Central Park from our floor-to-ceiling windows. Hotels near JW Marriott Essex House New York, New York City on Tripadvisor: Find 23,296 traveller reviews, 62,989 candid photos, and prices for 1,277 hotels near JW Marriott Essex House New York in New York City, NY. If you would like to reach out to us with your stay information, we would gladly follow up with you to make this right. And on the third floor, celebrity political pollsterMark Pennwas waiting by the elevator during our visit. Treat yourself to SOUTHGATE Bar & Restaurant for on-site dining and mouthwatering American cuisine. I wont even mention all the details about the valet that did not deliver our car for 45 minutes past the requested time and we requested it the night before. One of the friendliest hotels we have ever stayed in! Do not stay here! Now, wanting to dip a toe into the travel scene again, we have booked a few trips. Unlock Member Rates! As someone else said on their review, for the money you pay to stay there you would expect it to have stunningly perfect service but oh no! Complimentary water at 8 ounces a bottle can only be taken from the front desk by oneself.On top of the lack of service, there is the atrocious attitude of service. Fact or Fakeout: $500,000 Hotel Packages, Vegas Wedding Chapels, and More! This July was horrendous. Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center. Came back down to get a different room - no apology. Spend your money elsewhere when staying in NYC. All products are independently selected by our writers and editors. Perfect locationacross from Central Park between 5th and 6th Avenues. The hotel also offers Internet TV equipped with high-speed access to Netflix, HuluPlus, YouTube and Pandora. 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Porter House New York captures the spirit of American generosity big juicy steaks, warm generous welcomes, the best products, filling a wide-open space with light, luxury and comfort. Pets are welcome for a non-refundable fee; weight restrictions apply, and only one pet is allowed per room. SOUTHGATE Bar & Restaurant tempts guests with enriching views of Central Park South, delicious American dishes and locally sourced ingredients for a casual lunch or dinner in NYC. My wife and I wanted to attend mass our first morning there at a nearby RC church. Taxes and fees that are shown are estimates only. 352 reviews of JW Marriott Essex House New York "A nice central location for a business or leisure trip to the city. Taxes and fees that are shown are estimates only. With Central Park as the hotel's front lawn, guests have access to the breathtaking grounds and are encouraged to explore through an exclusive Essex House curated tour. If you stay here, the rooms are expensive to begin with. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Food was "pretty good" but not nearly worth $36 for a burger with bacon or $31 for a modest salad serving with four medium size grilled shrimp or $30+ for a pasta dish. We stayed at this hotel in January and had a great stay. Our problem was just . There were four intense hot blowers in the room blowing hot air everywhere, and yet we were given this room. Review tags are currently only available for English language reviews. Picture Perfect Location The JW Marriott Essex House New York proudly stands on Central Park South. & This room was like an icebox box - literally. Thank you for the feedback and for your loyalty! Use Spot Hero app to park at countless nearby lots for a fraction of williamsR4048FB, Thank you for taking the time to let us know about your experience while staying with us. Feb 15, 2023 fraserc907. In hospitality, JW Marriott Team, I cannot stress enough how bad my expierence with this hotel was. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We could see the park - but our room was on the side of the building so it was more of a partial view. Get inspiration and plan your next getaway. Please see our partners for more details. We went inside to check in and waited about 30 minutes total for a valet to take our keys. The staff all look very professional and address you by your name, very personalized. The location couldn't have been more ideal! See more questions & answers about this hotel from the Tripadvisor community. The temperature would not go above 63. The Grand Salon can accommodate up to 550 people for a reception or 400 . What has ensued since then is absolutely absurd. the location is beyond fabulous. We are saddened to read you did not have a positive stay and hope you give us an opportunity to turn this around during your next visit to NYC. JW Marriott Essex House New York 2,351 reviews #304 of 515 hotels in New York City Save Share 160 Central Park South, New York City, NY 10019 1 (844) 631-0595 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Tripadvisor performs checks on reviews. Run run run away!! Modern take on an American steakhouse serving up killer steaks and fresh seafood. We love every time of the year!) We were the first guests, Marina B. said: HIGHLY RECOMMENDED! We hope to welcome you back on the next trip to NYC, we have made some significant changes since Memorial Day and our increase of associates are also so happy to see our most valued guests traveling. However, snagging a prime spot along the parade route can require waking up incredibly early in the morning and jostling with thousands of others for space. We chose the hotel because it was close to our daughters new apartment. The Viceroy Santa Monica has partnered with designer Marchesa to offer a $500,000 destination wedding package that includes a Marchesa bridal gown, a 12-setting Lenox china set, and 60 rooms for three nights. Here, there was nothing more than stale bagels and luke warm 'hot' food every day! Finally our third room was acceptable but we had other problems. Where are corporate standards? 1, 2, A, B, C, D at 59 St - Columbus Circle. I finally received an email Christmas Day from Marriott informing me that the refund would be on my credit card by 12/28 and if it's not there to respond to their email to let them know. Thank you for your feedback. I'm so glad you asked!First, there is the "destination fee" which I prefer to refer to as the "destination rip-off". By proceeding, you agree to our Privacy Policy and Terms of Use. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. What are some of the property amenities at JW Marriott Essex House New York? We got a measly plate of strawberries and a bottle of non alcoholic cider, and of course no upgrade - to be expected! ft. East West Coast Girl C. said: Although the attention to detail is terrific i.e. Thanks to the nearbyLincoln Center, many celebs make appearance in or around the hotel. She handed us a sheet of paper that had the name and address of the church but not the mass times. JMM's Essex House is a "tired" looking property, and for this brand to not have any restaurant or room service is unacceptable in my scoring. There, you're likely to see a mix of business travelers and vacationing families. I try to respond to the email to inform them and, shocker, mail to that account is undeliverable. I cant begin to describe the horrible nature of our recent stay at this hotel. Many have wonderful park views, but some are showing wear despite the extensive 2017 renovations (and high price tag) and overlook a wall.